Industry and trade play an important role in Indonesia’s economic growth. However, both fields also need support from other sectors to continue growing. One of them is the logistics sector.

In 2025, as technology becomes increasingly integrated into business processes, the trends in the logistics industry also become more diverse.

For example, global supply chain technology is increasingly sophisticated and sustainable. Automation technology also contributes to increasing productivity and workflow efficiency. 

How Logistics Powers Business

Well-managed logistics can significantly impact business operations. From reducing costs to increasing competitiveness, logistics is a crucial foundation for maintaining a smooth supply chain.

Some of the benefits include operational cost efficiency, accelerated distribution, accurate inventory management, and increased customer satisfaction.

Furthermore, in the modern business era of e-commerce, logistics services play a crucial role. It enables sellers to reach customers throughout Indonesia, as well as overseas.

This shows why the right logistics provider is essential for a business to achieve smooth operations. Consider the following aspects before choosing one.

4 Smart Tips for Choosing a Logistics Company

1. Observe the Company's Service Range and Specialization

Delivery range is one of the crucial factors. You should choose a logistics company with a vast network, both domestic and international.

The wider service coverage means a greater chance for your products to reach more consumers, including those in small areas.

You also need to be aware of the company’s areas of specialization. Some companies focus on distribution, while others excel in warehousing services or international shipping.

Matching your business needs with the proper logistics specialization will earn you more optimal services.

2. Assess the Reputation and Service Quality

Before choosing, research the reputation of the logistics company you plan to use. Then, look for user testimonials, customer reviews, and their client portfolio. Companies with good track records usually have a professional and reliable service system.

It’s also essential to assess how the company serves its clients. A responsive, communicative, and friendly service is a plus. If a company seems uncooperative, consider other, more credible options.

3. Inspect Tariff Transparency and Additional Charges

Rate transparency indicates a logistics company’s professionalism. It’s what reliable logistics companies consistently uphold. It ensures customers can easily access and understand the rates.

Make sure you know how shipping costs are calculated based on the goods’ weight and volume, as well as delivery distance. So, choose a service that suits your budget and business scale, while also paying attention to the service quality to maintain customer satisfaction.

4. Check Timeliness and Operational Regulations

On-time delivery is a must. Late deliveries can damage your business reputation and result in complaints from customers. Therefore, you should choose a company well-known for its on-time delivery rate.

Identify also the clarity of the company’s operational procedures and regulations, such as the tracking systems, insurance services, and return procedures.

Choosing the right logistics company is a long-term investment that ensures the smooth operation and growth of your business.

By considering the range of services, reputation, cost transparency, and timeliness, you can build a solid and profitable logistics partnership.

Hence, you need to be smart in choosing a logistics company that has complete and comprehensive services. Make sure you choose a professional and reputable logistics partner for every service.

SELOG Logistics Services

One logistics service provider you can partner with is SELOG, a business unit of PT Serasi Autoraya (SERA) and part of the Astra Group, with 20 years of experience in the logistics industry.

SELOG is committed to offer a comprehensive and end-to-end logistics services, from Trucking, Shipping, Freight Forwarding, Warehousing, and Project Cargo.

Each service SELOG provides is also powered by the latest digital technology, Astra Fleet Management Solution (AstraFMS), which brings greater convenience, effectiveness, and efficiency to your business.

With its Astra Fleet AstraFMS, SELOG provides businesses in Indonesia with IT-based comprehensive solutions for managing fleet vehicles.

For more information about SELOG services, visit www.selog.astra.co.id or contact (021) 26605333.

Follow SELOG on Instagram @selog_astra and SELOG LinkedIn for the latest updates and insights on logistics.